Bilingual IT Support Engineer

Location: Trinidad and Tobago Contract: 1-month fixed term, with possibility of renewal Salary: To be agreed upon Per diem: Covered by the company English: Advanced – oral and written B2

Profile

We are looking for a Systems, Telecommunications, Electronics Engineer or related careers, with experience in IT support, service desk, and incident management, to participate in an international project.

Responsibilities

• Provide N1 support in infrastructure, equipment, and corporate applications.
• Diagnose and resolve incidents involving hardware, software, operating systems, and applications.
• Manage and document tickets in the service desk tool.
• Perform analysis, classification, prioritization, and escalation of incidents.
• Provide functional support for Microsoft Dynamics 365 – HR module.
• Attend to requirements related to platform errors and cost center changes.
• Follow up on incidents according to service and resolution SLAs.
• Interact with end users and international technical teams in English, via tickets, email, calls, and meetings.
• Escalate incidents to the N2 team when they exceed the scope of first-level support.

Technical Requirements

• Professional in Systems, Telecommunications, Electronics Engineering or related fields.
• Experience in Service Desk / Help Desk / N1 IT support.
• Knowledge in IT incident diagnosis and resolution.
• Proficiency in ticket management tools.
• Knowledge of Microsoft Dynamics 365 will be valued.
• Ability to work under SLAs and service metrics.
• Advanced English, spoken and written.
• Availability to travel and remain in Trinidad and Tobago during the assignment.

Advanced experience in Dynamics 365 is not essential, as the project includes specific training in the HR module.

-Requirements-

Minimum education: University / Technological career 3 years of experience Driver's licenses: B2, C1

Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte