After-Sales Technical Support Technician (M/F)

Your tasks

As an Electrotechnical After-Sales Technician, your missions will be:

• Work on LED lighting systems composed of modules, strips, projectors, converters,
• Receive after-sales service requests from customers and record them in a support request tracking system,
• Analyze problems reported by customers to determine if assistance is necessary and what the appropriate solution is,
• Advise customers on remote or on-site troubleshooting solutions to resolve potential issues,
• Coordinate the shipment of spare parts, if necessary, to repair or replace defective components,
• Perform technical analysis of products,
• Provide detailed analysis/intervention reports to customers to provide them with information on the status of their LED lighting system and the measures taken to resolve the problems,
• Collaborate with manufacturers to resolve potential quality issues,
• Understand new products and their use/operation.

Requirements

Profile Description You hold at least a BTS/DUT in Physical Measurements or Electrotechnics.

Here are the required skills and knowledge

• Mastery of office and IT tools,
• Mastery of electrical measurement tools,
• Comfortable handling technical data,
• Dispute management,
• Listening skills,
• Communication, interpersonal skills, reactivity, organization,
• Argumentation and negotiation,
• Ability to adapt to the work environment and stay informed of the latest developments,
• Operational English (reading, writing, and speaking), Knowledge of SAP software.

What we offer

Fixed salary: 25-32 K € Gross/year depending on the profile.