Service Hub Consultant

Your tasks

Responsible for the comprehensive administration and coordination of Outsourcing and Employer of Record (EOR) services for assigned accounts, guaranteeing a high-quality service experience for both employees and clients, while complying with established operational, legal, and service standards.

This position will be key to ensuring the correct management of the employee lifecycle, process documentation, indicator tracking, and coordination with different support areas, contributing to the strengthening of relationships with clients and collaborators.

Main Responsibilities Manage the complete personnel administration cycle for assigned accounts, including onboarding, vacations, medical leaves, licenses, terminations, and other employee updates. Perform periodic follow-ups with collaborators and client leaders to guarantee service quality and correct process documentation. Monitor compliance with service level agreements (SLA) and identify potential operational, legal, or compliance risks. Keep account information updated in Salesforce and other corporate tools. Prepare reports, indicators, minutes, audit evidence, and operational documentation. Coordinate requests with internal teams such as Payroll, Legal, Occupational Health and Safety, Middle Office, Facilities, and other support areas. Support audit processes and continuous improvement plans. Develop communications directed at collaborators and participate in wellness and employee experience initiatives. Identify opportunities to optimize processes and strengthen the service offered to clients. Requirements Academic Background Professional in Psychology, Business Administration, Industrial Engineering, Human Resources, or related fields. Experience Between 2 and 4 years of experience in: Human Resources Operations. Personnel administration. Employee services. Outsourcing. Account management. Payroll processes or related roles. Technical Knowledge Proficiency in Microsoft 365. Intermediate Excel. Experience in CRM or Salesforce. Document management and handling of information repositories. Desirable experience in Power BI and reporting. Knowledge of personnel administration and Colombian labor legislation. Language Intermediate English, both oral and written. Competencies we are looking for Customer orientation. Excellent communication skills. Organization and attention to detail. Analytical and problem-solving capacity. Effective management of multiple stakeholders. Collaborative work. Proactivity and autonomy. Integrity and confidential handling of information. Focus on continuous improvement and compliance.-Requirements- Minimum education: University / Professional Degree 3 years of experience Languages: English Knowledge: Emotional intelligence, Problem solving, Quality, Documentation, Microsoft excel, Power bi, Follow-up, Customer service Keywords: servicio, service, consultor