IT Service Management Consultant

Shape and modernise enterprise IT service operations

Drive automation, AI, and ITIL best practices.

About our client

Our client is a highly respected investment organisation committed to operational excellence, innovation, and technology-driven transformation. Working within a regulated environment, the business continues to invest in modern platforms, governance frameworks, and digital capabilities to support future growth.

Job description

Design, implement, and optimise ITSM processes including Incident, Problem, Change, Request, Asset, and Configuration Management. Configure and enhance ITSM workflows, service catalogues, SLAs, approvals, and integrations across enterprise platforms. Drive automation initiatives and leverage AI capabilities to improve service delivery and reduce manual effort. Manage CMDB governance, configuration data quality, and IT asset lifecycle management activities. Develop performance dashboards, reporting frameworks, and continuous improvement programmes that enhance operational maturity.

The successful applicant

3-5 years' experience within IT Service Management, IT Operations, or ITSM Consulting environments.

Strong knowledge of ITIL best practices and service management frameworks.

Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management, ManageEngine ServiceDesk Plus, or similar tools.

Understanding of CMDB administration, IT asset management, governance controls, and process documentation.

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline, with ITIL Foundation certification strongly preferred.

What's on offer

Opportunity to contribute to a major technology transformation within a leading investment organisation.

Exposure to automation, AI-driven service management, and enterprise-scale technology initiatives.