International Customer Service & Logistics (M/F/X)

About the company

You will enter an international environment where you will work closely with various departments and actively contribute to excellent customer service.

Company Description My client is an international organization active in a niche within manufacturing.

Your tasks

Description

• Customer Contact: You are the first point of contact for your customers and handle questions, complaints, and information requests in a proactive and solution-oriented manner.
• Order Management from A to Z: You follow the complete order-to-cash process, from price confirmation and order processing to invoicing and payment.
• Logistics Follow-up: You check and confirm orders, process them in the ERP system, and coordinate shipments with logistics partners and carriers.
• Export and Administration: You coordinate customs formalities for export shipments and ensure a correct administrative closing of orders after delivery.
• Invoicing: You support the processing and checking of invoices and work together with the finance department to find solutions for any discrepancies.
• Internal Collaboration: You coordinate customer-related files with various departments, including Operations, Regulatory Affairs, Supply Chain, and Finance.
• Continuous Improvement: You actively contribute ideas for more efficient work processes and get the opportunity to work on ERP implementation projects.
• You have initial relevant experience in a customer-oriented role with a varied administrative task package, for example within Customer Service.
• You have knowledge of the logistics flow; export and customs are not foreign to you.
• You enjoy collaborating with different departments and have an affinity with Sales, Supply Chain, Production, and Finance.
• You speak and write fluent English. Operational (basic) knowledge of Dutch is a plus!
• You work independently and accurately, communicate fluently, and are a true team player.
• You have experience with CRM systems. Knowledge of SAP is a plus.

Requirements

Are you customer-oriented, administratively strong, and do you love following various files from A to Z? In this role, you combine customer contact with order processing, logistics coordination, and invoicing.

Currently, I am looking for a new colleague who wants to be part of the current team for at least 6 months.

Other

The company is located in Antwerpen and is accessible by car, bicycle, or a combination of public transport.