Technical Support Executive

An important client company requires hiring a Technical Support Executive for its commercial area. Our client is a company dedicated to the manufacturing of technological components and systems for water dosing and treatment. The main responsibility of this position is to lead the successful sales management for the assigned Business Units, driving the company's product lines through a differentiated value proposition. Its central objectives include:

Strategic Technical and Commercial Support

• Technical Advisory: Act as the bridge between the client's technical needs and the company's solutions, ensuring that the value proposition is clear and personalized.
• Internal Collaboration: Work closely with the sales and operations team to ensure that commercial promises are fulfilled in a timely and proper manner.
• Technical and Commercial Strengthening: Provide technical solidity and added value to the sales areas to act as a strategic consultant to the client.
• Customer Loyalty: Consolidate long-term relationships through teamwork, building robust and sustainable sales cycles.
• Portfolio Growth: Drive the growth of current accounts (Upselling/Cross-selling), resulting in market consolidation and the progressive increase of sales.

Development and Solutions

• International Liaison: Interact fluently with the engineering departments of global subsidiaries (Heidelberg, Iberia, Brasil, etc.) for the validation of solutions and knowledge transfer.
• Feasibility Studies: Perform technical and economic analyses for the development of local solutions, such as equipment mounting, parts manufacturing, and skid assembly.

Value Network and Supplier Management

• Supplier Approval: Evaluate and manage local suppliers for installation and manufacturing services, ensuring they comply with the brand's quality standards.
• Business Strategy: Actively support the execution of development strategies for the business units.

Training and Management Control

• Internal Training: Design and deliver technical training programs for company personnel, in order to standardize knowledge and improve the quality of customer service.
• Indicator Management: Keep updated the control tools, spreadsheets, and relevant KPIs for the commercial and technical performance of the area.

Requirements:

• Experience: At least 3 years in sales and/or technical sales support.
• Education: Ideally Technical or University studies in Electronics, Electromechanics, Measurement and control, Automation, Instrumentation, Mechatronics, or related fields.
• Knowledge: Basic knowledge in mechanics, hydraulics, and electricity.
• Desirable CRM management (SAP, Salesforce, C4C, Zoho, Etc.)
• Office and Excel intermediate level.
• English Level intermediate or intermediate advanced.
• Driver's license class B.
• Availability to work in person and during office hours in the commune of Ñuñoa.

If you are interested and meet the requirements, do not hesitate to apply! .

-Requirements-

• Minimum education: University / I.P. / C.F.T.
• 3 years of experience
• Languages: English
• Driver's licenses: B
• Availability to travel: Yes

Keywords:

directivo, mando, gobierno, regencia, executive, managing, ejecutivo, apoyo, support, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist