Assistant Facilities Operations Manager

About the company

This is a fantastic Assistant Facilities Operations Manager opportunity for an experienced professional to join a large, complex and highly visible organisation, playing a key role in customer-focused facilities services across multiple campus locations in the City of London. This is a hands-on leadership role offering significant scope to influence service delivery, continuous improvement and develop a career within a sizeable education and training estate.

Client Details Our client, based centrally in the City of London, is a well-established and highly respected organisation with a large operational footprint and a reputation for excellence. Managing a diverse estate and serving a broad community of stakeholders, they are committed to delivering first-class facilities services that support education and training, innovation and organisational success.

Your tasks

The Assistant Facilities Operations Manager will

• Lead and develop Facilities teams across a range of Soft FM services (Front of House, Reception, Cleaning, Grounds, Waste, Portering, Catering and Campus Support operations).
• Ensure services are delivered to agreed standards, KPIs and SLAs.
• Manage contractor and supplier performance, conducting regular reviews and audits.
• Build strong relationships with internal stakeholders and respond proactively to operational requirements.
• Conduct service inspections and performance monitoring to drive continuous improvement.
• Support the management of budgets and ensure value for money across services.
• Champion health, safety and compliance across all areas of responsibility.
• Deputise for the Facilities Operations Manager when required.
• Participate in an operational Duty Manager rota and support critical campus operations and events.

Requirements

The successful Assistant Facilities Operations Manager candidate will be:

• Highly self-motivated, energetic and customer-centric.
• A visible and engaging leader who leads by example.
• Practical, hands-on and comfortable operating within a busy campus environment.
• Highly mobile and capable of managing services across multiple locations.
• Experienced in Facilities Management or Soft FM operations within Higher Education, Private Sector or Healthcare environments.
• Skilled in managing teams, supplier relationships and service contracts.
• Experienced in monitoring KPIs, SLAs and operational performance.
• Strong in stakeholder engagement, communication and influencing.
• Commercially aware with experience managing budgets and driving efficiencies.
• Organised, resilient and capable of managing competing priorities.
• Committed to continuous improvement and service excellence.
• Able to work onsite in the City of London (no hybrid working).

What we offer

Job Offer The role of Assistant Facilities Operations Manager benefits from:

• Salary of £43,000 to £48,000 dependant on the level of experience.
• Generous pension scheme.
• 30 days annual leave, plus bank holidays and closure days.
• Excellent career development opportunities.