Digital Support Agent

As a Digital Support Agent in Southampton, you'll assist customers with their online queries and ensure smooth service delivery in the financial services industry. Your role will focus on providing responsive and accurate support to help maintain customer satisfaction.

Client Details

Our client is based in Southampton, and due to a busy period and various ongoing projects, the team is looking for additional support.

Description

• Respond promptly to customer inquiries through digital channels.
• Identify and resolve customer issues efficiently and professionally.
• Guide customers through online processes and troubleshoot technical issues.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to address customer concerns effectively.
• Provide feedback to improve customer service processes and digital tools.
• Stay updated on company products, services and policies to offer accurate information.
• Ensure compliance with industry regulations and company standards.

Profile

A successful Digital Support Agent should have:

• Strong communication skills, both written and verbal.
• Confidence using digital platforms and troubleshooting technical issues.
• Attention to detail and the ability to multitask effectively.
• A proactive approach to problem-solving and customer support.
• Knowledge of financial services or a willingness to learn quickly.

Job Offer

• Salary between £28,000 and £32,000, dependent on the level of experience.
• Permanent role based in Southampton.
• Opportunities to develop skills in the financial services industry.

If you're interested in this role, apply now.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.