Claims Handler - Insurance

Leading UK Legal Firm Salary up to £40,000 2 days on site in Leeds (city centre) Client Details Our clients is a highly respected Legal Firm who support businesses across the UK. With multiple offices across the country, this role will join the team in Leeds and will be on site 2 days per week Description

Manage insurance claims from first notification through to settlement, ensuring a professional and efficient customer experience. Assess claim validity by reviewing policy coverage, terms, conditions, and supporting documentation. Investigate claims by gathering evidence, obtaining statements, reviewing reports, and liaising with relevant parties. Ensure all claims are handled in accordance with company procedures, regulatory requirements, and service level agreements. Accurately record claim information and maintain up-to-date case notes within claims management systems.. Identify potentially fraudulent claims and escalate concerns in line with fraud prevention procedures. Instruct and manage external suppliers, including repairers, engineers, medical experts, and loss adjusters where required. Meet individual productivity, quality, and customer service targets. Handle customer complaints and complex claim queries, seeking resolution in a timely manner. Provide guidance and support to colleagues on claims processes, policy interpretation, and best practices where appropriate. Contribute to continuous improvement initiatives to enhance claims processes, customer satisfaction, and operational efficiency.

Profile Prior experience managing insurance claims Experience of working within delegated authority arrangements or insurer panel environments Knowledge of commercial insurance products, liability claims or management liability insurance. Experience managing multiple claims within service level deadlines Experience communicating with insurers, brokers and clients Job Offer Join a highly respected legal firm Salary up to £40,000 Hybrid working - 2 days on site in Leeds Modern city centre office environment