Administrative & Customer Support Coordinator

About the company

Client Details Our client is a well-established global business with a strong reputation for delivering professional, customer-focused services. They offer a supportive environment, comprehensive training, and excellent opportunities for development.

Your tasks

As an Administrative & Customer Support Coordinator in London, you will keep day-to-day administration and customer support organised within the Business Services sector. You will handle queries, maintain accurate records and help the wider team deliver a smooth service.

• Deliver a professional and welcoming experience for customers and visitors.
• Manage front-of-house reception and support appointment scheduling.
• Respond to customer enquiries via telephone, email, and in person.
• Review and process customer documentation accurately and efficiently.
• Maintain accurate records through data entry, document scanning, and system updates.
• Support the end-to-end application and administrative process in line with company procedures.
• Process payments and maintain accurate transaction records.
• Provide administrative support across both front-office and back-office functions.
• Monitor and check documentation to ensure completeness and accuracy.
• Work collaboratively with colleagues to achieve individual and team objectives.
• Assist with training and supporting new team members when required.
• Deliver exceptional customer service while managing a high-volume workload.
• Support mobile events and attend alternative locations when required.
• Ensure all customer information is handled confidentially and in accordance with company procedures.
• Maintain a high level of attention to detail and accuracy across all administrative activities.

Requirements

The Successful Applicant Will Have

• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• A high level of attention to detail and accuracy when processing information.
• Experience using Microsoft Office applications, including Outlook, Word, and Excel.
• Confidence interacting with customers both face-to-face and over the phone.
• The ability to work effectively both independently and as part of a team.
• Strong data entry and administrative skills.
• The ability to remain calm and organised in a fast-paced environment.
• A proactive attitude and willingness to learn new processes and systems.

Other

Job Offer

• Temporary Administrative & Customer Support Coordinator role based in London.
• 5 days a week on site
• Hourly pay of £13.50 to £15.50, dependent on the level of experience.

People are at the heart of Michael Page. We are committed to creating an inclusive environment. As an inclusive recruiter we welcome applications from people of all backgrounds, identities and experiences. If you require any adjustments or accommodations during the recruitment process, we'll work with you to ensure you can perform at your best.