Receptionist - Full time

1. Guest Attention and Service

Reception and welcome: Receive guests with a cordial and professional attitude.

Check-in and Check-out Management: Verify guest identity, register their data, assign rooms, and perform final billing at the time of departure.

Information and assistance: Answer questions regarding hotel services (spa, restaurants, schedules) and offer local tourist recommendations.

2. Reservation Management and Administration

Reservation control: Confirm, modify, and cancel reservations managed via telephone, email, or digital platforms.

PMS Management: Use the Property Management System (hotel management software) to update room status and process payments.

Payment management: Issue invoices, manage deposits, and process the collection of the stay and additional consumptions.

3. Internal Operations and Coordination

Coordination with other departments: Work together with the housekeeping team to report ready rooms and maintain operational flow.

Concierge services: Manage correspondence, messages, and special guest requests.

Night shift: In the case of night receptionists, their responsibilities include auditing the day's accounts, ensuring hotel security, and supervising other operational areas.

4. Security and Conflict Resolution

Incident resolution: Listen to complaints, handle claims, and offer quick and effective solutions.

Access control: Monitor circulation in the lobby and maintain guest privacy and security standards.

-Requirements-

• Minimum education: Technical/Professional Education
• 1 year of experience
• Languages: English
• Age: between 20 and 50 years

Keywords: recepcion, receptionist, recepcionista