Spa Manager (M/F)

L'Hôtel et la Résidence Alexane is looking for a Spa Manager for the upcoming winter season, with accommodation provided in a shared apartment (individual room) located a few meters from the establishment. Contract from December 11, 2026, until April 14, 2027 - 39-hour contract - 1 day off and 2 half-days

The 4* Hotel and 5* Residence Alexane is located in the heart of the village of Samoëns and 800 meters from the gondola providing access to the Grand Massif slopes.

• 33 rooms and suites
• 30 apartments
• "Montagnes du Monde" Spa with 2 solo cabins and a Spa Suite including a Duo cabin as well as a private hammam. Relaxation room and Tisanerie, 1000m² Wellness area
• Bar Lounge
• A restaurant and a café within the establishment

The main missions are as follows:

1/ Client Management and Contact

• Contact the client according to the MGM brand reception standards
• Inform clients: physical and telephone reception, emails
• Manage formalities: taking reservations on the software, sending options and reservation confirmations, payment follow-up, gift vouchers, health questionnaires, etc...
• Various administrative tasks (cash controls, invoicing, inventories, orders,...)
• Perform treatments according to Pure Altitude protocols (relaxing and sports massages, face and body treatments, rituals.)

2/ Spa Organization and Management

• Perform the Spa setup and monitor it every day according to opening and closing procedures
• Manage the cabins (harmonization of the setup, stock and equipment)
• Optimize treatment schedules
• Check product stocks (cabins, sales, oils, herbal teas, dried fruits...)
• Ensure weekly monitoring of turnover and objectives in Department Head meetings

3/ Team Training and Support

• Manage the 2 Spa practitioners: management of working time and the daily schedule with tasks to be defined
• Guarantee compliance with Pure Altitude brand protocols and MGM Reception standards
• Train the practitioners and the Reception team on the treatment menu, taking reservations, and managing gift vouchers
• Verify the team's knowledge of protocols and products (sales and presentations to clients in cabins)
• Develop procedures, disseminate them to the Spa team, and ensure compliance
• Organize a monthly meeting with the Spa team and Management (turnover follow-up, objectives, quality results, general operational follow-up, ...)

Required Qualifications:

• Developed customer relations skills
• Natural leadership
• Team spirit and positive attitude
• Rigor, organization, and attention to detail
• Ability to quickly assimilate treatment protocols and various procedures
• Proficiency in English is essential