Supervisor Customer Service (Real Estate)

Lead, mentor, and supervise the customer service team to ensure exceptional client satisfaction.

Handle escalated customer inquiries, complaints, and requests professionally and efficiently.

Develop and implement effective customer service policies, procedures, and service standards.

Coordinate closely with sales, operations, and other departments to ensure seamless client communication and handover processes.

Monitor team performance, analyze service metrics, and generate regular progress reports.

Maintain strong, long-lasting relationships with property owners and buyers

Bachelor’s degree in a relevant field.

Proven experience as a Customer Service Supervisor specifically within the Real Estate industry .

Excellent communication, problem-solving, and leadership skills.

Proficient in CRM systems and MS Office applications