User Experience - Cancún

Will you join the team?

As User Experience, we provide you with the following benefits:

Tax-free base salary as detailed in the posting, uniforms, statutory benefits, among other benefits.

Part of your main functions are:

• Design, implement, and manage experience measurement instruments: service and post-service surveys, satisfaction forms, and feedback mechanisms across different contact channels.
• Make calls for the application of satisfaction surveys.
• Evaluate service by listening to telephone calls from the various channels through which contact is established with the client.
• Analyze PAX satisfaction results (CSAT, NPS, and other indicators) identifying trends, patterns, and critical points in the experience.
• Monitor and manage comments and reviews on digital platforms (Google My Business, TripAdvisor, and others), providing timely and professional responses aligned with the values of México Travel Group.
• Synthesize qualitative and quantitative findings into executive reports for the Customer Experience and Operational Excellence Manager.

What do we require?

• Advanced English: Indispensable to provide adequate attention to our clients.
• Excellent service attitude. Experience in similar positions (working under pressure and in dynamic environments).
• Employment certificates.
• Availability to rotate shifts and rest days. Apply and give us the opportunity to get to know you.

If you wish to receive more information, you can apply through this medium.

-Requirements- Minimum education: Upper secondary education - Bachillerato General 1 year of experience Languages: English Knowledge: Dynamism, Active listening, Applications, Surveys, Indicators, English, Measurement instruments, Reporting