OPERATIONS MANAGER

Company Description

METRO is an international leader in wholesale within the HoReCa sector, specializing in serving the needs of hotels, restaurants, and catering, as well as independent retailers. Present in Italy across 16 regions with approximately 4,000 employees and 49 points of sale. And you, do you have a passion for catering and hospitality? We are waiting for you!

Job Description

METRO Italia is looking for an Operations Manager for the Castellanza store.

As an Operations Manager at METRO, you will be responsible for ensuring the Customer has an efficient and distinctive shopping experience in order to inspire and build loyalty.

Specifically, as an Operations Manager, you will be in charge of the following activities:

• Constant development of a team of Department Heads with technical skills regarding the assortment and services offered; you will establish a proactive relationship with Ho.Re.Ca. customers and guarantee optimal store execution to ensure the Service Level.

• Effective and efficient management of the goods flow within your departments. You will be responsible, in support of the Sales Store Manager, for the optimal maintenance of the store regarding service level, order, and product availability, in compliance with company procedures and current regulations.

• Act as a constant interface with headquarters, platforms, and suppliers, also collaborating with the Sales Force to ensure a more effective approach to the Customer Base aimed at developing Share of Wallet and a better shopping experience.

• Involving the Store Team in the management of Top Customers by proposing services and solutions useful for their business, managing any issues and requests.

• Also leading the check-in/out department in order to guarantee a service level in line with company standards and ensure customer reception activities upon entry.

What can we offer you to perform your job at its best?

• Inclusion in a highly qualified Team, holding a strategic role within our organization

• Specific industry training

• Work tools oriented towards digital development

• Possibility of internal growth with ad hoc development paths

• A variable salary component upon reaching objectives"

Qualifications

Education: Diploma, Bachelor's degree in economics or equivalent

• Knowledge of the product assortment, Customers, and the Ho.Re.Ca. market.
• Knowledge of market analysis methods and goods flows
• Excellent leadership skills, Team coordination, and a strong orientation towards the customer and results
• Reading and analysis of the Income Statement
• Good knowledge of the English language
• Experience: at least 2 years of experience in similar roles in the retail, GDO, or related sectors

Additional Information

Employment contract: Permanent with level 1 classification (Ccnl Distribuzione Moderna Organizzata) with a gross annual salary of € 42,000.

Information regarding the RAL (Gross Annual Salary) is provided for transparency purposes and is indicative; it does not constitute a binding offer nor does it generate expectations regarding the final conditions, which will be defined during the selection process based on the profile and skills of the candidate.

Work location: Castellanza

The advertisement is addressed to both sexes (D.lgs n. 198/2006) and in compliance with the provisions of art. 10 of D.Lgs n. 276/2003.