Customer Service Representative Large Accounts

As a Customer Service Representative, you are the first point of contact for the account team and ensure the smooth handling of orders between internal departments. You contribute to the correct execution of processes, a good customer experience, and accurate administration.

Your responsibilities:

• Central contact person for the account team and a connecting figure between internal departments.
• Coordinating orders and ensuring correct execution according to the agreed Service Level Agreements (SLAs).
• Receiving orders via email and/or telephone and registering them correctly in Salesforce with the correct rates and SLAs.
• Checking invoicing and forwarding reports after review.
• Independently handling and following up on complaints in Salesforce.
• Administrative follow-up of contracts and correct implementation in the internal systems.
• Registering and checking all agreements in the CRM system so that all data is up-to-date and correct.
• Quickly becoming proficient in the systems used and ensuring an accurate representation of customer data on the customer portal.

Our client is looking for a proactive and service-oriented colleague who is strong both commercially and administratively and has experience with automated systems. You combine an analytical mindset with a practical approach and are able to manage processes efficiently.

Your profile:

• At least a bachelor's level of working and thinking.
• Fluent oral and written knowledge of English and/or French (level B).
• Interest in waste streams and the associated service package.
• Experience with automated systems and good command of the Office package.
• Experience with and knowledge of administrative procedures.
• Knowledge of waste streams and the associated service package.