Executive - Community Care

Your tasks

Role & Responsibilities The Executive – Community Care plays a vital role in supporting the delivery of comprehensive active ageing services to seniors in the community. This position combines broad operational support (70%) with specialized functional expertise (30%) aligned with the AIC Community Care Skills Standards Framework (CCSSF) for Active Ageing Centres.

Each Executive – Community Care will be assigned a specialist focus area based on organizational needs and individual strengths, while maintaining flexibility to support centre-wide operations and team members during high-demand periods.

General Operational Duties (70%)

1. Program Support and Implementation

• Assist in planning, implementing, and evaluating active ageing programs
• Support on-site and satellite activities for seniors

• Participate in outreach events and community engagement initiatives
• Collaborate with community partners to organize programs and events

• Conduct door-to-door outreach with Community Screener assessments

1. Administrative Support

• Maintain documentation for audits and compliance requirements
• Assist in data collection and reporting for MOH and AIC submissions

• Support general office administration including attendance tracking and record-keeping
• Contribute to achieving service requirements and meeting MOH KPIs

• Ensure compliance with Standard Operating Procedures (SOPs) at all times
• Assist with audit requirements and documentation

1. Centre Operations

• Answer phone calls and manage walk-in inquiries professionally
• Assist with procurement and inventory management for the centre

• Support facilities management and maintenance coordination
• Help coordinate centre-based activities and events

1. Cross-functional Support

• Provide backup support to colleagues during leave periods or high-demand periods
• Assist in cross-departmental projects and initiatives

• Participate in team meetings and contribute to centre-wide improvement efforts
• Perform other duties as assigned by the Centre Manager

Specialist Focus Area (30%) Each Executive will be assigned one of the following specialist areas by the Centre Manager, based on organizational needs and individual strengths:

1. Case Management Specialist (Information and Referral - I&R)

• Perform needs assessments for community-dwelling seniors, including Community Screener, EBAS (for depression) and AMT
• Review care plans with relevant stakeholders

• Facilitate timely and cost-appropriate service referrals and provision to seniors
• Coordinate care with MWS services as well as external providers

• Participate in case management discussions within MWS and with external service providers
• Build and maintain comprehensive resource maps of services and touchpoints for seniors

• Maintain documentation for Register of Information and Referrals, Client Satisfaction Surveys, and CST documentation

1. Volunteer Management Specialist

• Recruit, onboard, and develop volunteers through targeted training programs
• Assign volunteers to appropriate roles matching their skills and interests

• Manage the Volunteer Management System (VMS) for registration and attendance tracking
• Engage volunteers from partner churches, community groups, schools, and corporate partners

• Coordinate befriending services for socially isolated seniors
• Monitor effectiveness of befriending through regular reports and feedback surveys

• Plan and coordinate outreach programs to identify and support isolated seniors
• Maintain recognition programs to motivate and retain volunteers

1. Wellness Program Specialist

• Manage and promote the use of gym equipment by seniors under guidance of MWS Allied Health Department
• Perform baseline physical assessments and regular reviews to monitor seniors' compliance with exercise programs

• Conduct or coordinate group exercise sessions
• Conduct wellness screening sessions for seniors

• Oversee maintenance of exercise and gym equipment, scheduling regular servicing and cleaning
• Track participation and outcomes of wellness programs

• Assist Volunteer Management Executive to engage exercise volunteers for centre programs
• Maintain registration of seniors participating in exercise programs and prepare data for submissions

Requirements

Qualifications, Competencies & Experience

• Diploma or Degree, preferably in Community Services, Social Work, Healthcare, Psychology, Counselling, Business Administration, Sports Therapy, or related fields
• 1-2 years' experience in a relevant field; experience in social service sector will be an advantage

• Fresh graduates with passion for serving seniors are welcome to apply
• Passionate to work and interact with seniors in the community

• Strong interpersonal skills and ability to interact effectively with seniors, families, and diverse stakeholders
• Excellent communication and facilitation skills

• Good documentation and record-keeping skills
• Ability to multi-task and work effectively in teams

• Proficient in Microsoft Office applications
• Ability to work on weekends when required (time off-in-lieu will be provided)

• Willing to travel to different AAC locations when necessary
• Comfortable with using tech-enabled devices and digital platforms