Front Desk Concierge - Pinch
About Method Co.
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
About The Pinch Hotel
The Pinch is a true gem in the heart of Charleston's historic district. Redefining what a luxury, boutique hotel can be. Dashes of Victorian heritage blend with the comforts of today to create a sense of enchantment down every hallway and around every corner. The Pinch has earned Two MICHELIN Keys, been named one of Best New Hotels in the World by Condé Nast Traveler and has made Travel and Leisure’s Hotel It List in 2024.
Position Overview
The Pinch Hotel is seeking a flexible, attentive, and highly reliable Front Desk Concierge to support our guests and property. This role is ideal for someone who excels in guest service, maintains a polished and professional presence, and can confidently handle both hospitality and operational tasks. As the first point of contact in the guest experience, you’ll ensure the safety, comfort, and seamless experience of all guests throughout.
Key Responsibilities
Welcome and assist guests with warmth, professionalism, and efficiency
Manage check ‑ ins, check ‑ outs, and reservation inquiries
Respond promptly to guest requests, questions, and concerns
Monitor building access and maintain a secure, calm environment
Conduct property walkthroughs and report any maintenance or safety issues
Handle phone calls, emails, and guest communications
Maintain accurate records, logs, and daily reports
Support light administrative tasks and prepare materials for the team
Ensure the lobby and front desk areas remain clean, organized, and guest ‑ ready
Collaborate with housekeeping, maintenance, and management as needed
Qualifications
1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)
Strong communication skills and a naturally warm, guest ‑ focused demeanor
Ability to remain composed, professional, and attentive during quiet or high ‑ pressure moments
Comfortable working independently and making sound decisions
Basic proficiency with reservation systems and front ‑ office software
Strong attention to detail and organizational skills
Flexible schedule with availability for overnight shifts, weekends, and holidays
What We Offer
Competitive hourly pay
Opportunities for growth within a dynamic hospitality group
A collaborative, design ‑ driven work environment
Employee dining perks across Method Co. properties
Sick time & vacation
Health, vision, and dental benefits
Working Conditions/Environment:
The person having this position may have to stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
Agility in executing fast-paced movements to navigate different areas of the property efficiently.
The person having this responsibility may have to move, pull, carry, or lift objects weighing at least 50 pounds.
The work environment characteristics described hereinare representative of those an employee typically encounterswhile performing the essential functions of the position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Method Co., along with its affiliates, is an equal opportunity employer and is committed to an inclusive workplace free from unlawful discrimination based on race, color, ancestry, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, gender identity or any other protected characteristic under federal, state or local law. We believe in diversity and encourage any qualified individual to apply.
Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.