Warranty Clerk / Complaint Processing (m/f/d) (Merchant - Wholesale and Foreign Trade (Wholesale))

Are you looking for a new professional challenge where you can contribute your ideas and skills in a creative, dynamic environment?

With us, you can expect not only an inspiring working environment but also a team that works together to develop innovative solutions. We attach great importance to mutual exchange, personal development, and exciting, varied projects that have a real impact on our industry.

Become a new member of our #TEAMMERLO and begin your training or your job by obtaining the operator's license for telehandlers to get to know our machines properly. You will become part of a motivated and open-minded team with a varied and responsible task and good development prospects.

WHAT AWAITS YOU

• Processing and translating incoming warranty claims
• Handling warranty cases with the manufacturer (in English)
• Creation and sending of warranty credits
• Data entry and maintenance of customer and machine data
• Supporting our dealer network with administration and use of the warranty system
• Sending and monitoring manufacturer-side modification calls to the dealer network

WHAT YOU BRING TO THE TABLE

• completed training as a Kaufmann or Land- und Baumaschinenmechatroniker / Nutzfahrzeugmechatroniker
• a basic technical understanding of our products and items
• interest in and experience with ERP systems
• good English skills in speaking and writing
• meticulousness and care as well as teamwork skills and interest in permanent process optimization

WHAT WE OFFER YOU

• individual further training opportunities
• work clothing incl. cleaning (for commercial staff)
• monthly tax-free non-cash benefit/employee card
• free drinks (coffee, tea, water)
• short Friday / flexible working hours
• employee events
• a long-term perspective
• and much more

Would this be just right for you?

Then please send your meaningful application documents via email to Marc Janke, janke@merlo.de

We look forward to meeting you!

Supplementary information:

Requirements for the applicant: Basic knowledge: Customer consulting, customer care Advanced knowledge: Technical understanding, complaint processing, administration, E-Mail-Programm Outlook (MS Office), Tabellenkalkulation Excel (MS Office), Textverarbeitung Word (MS Office)