hotel front desk clerk
About the company
About Mere Hotel Located on Waterfront Drive beside Stephen Juba Park, Mere Hotel is a 67-room boutique hotel that combines modern design, luxury finishes and a relaxed, personalized guest experience.
As a limited-service hotel, Mere focuses on providing guests with everything they need?and nothing they don?t. From the hotel's distinctive architecture to its thoughtfully designed guestrooms, every detail contributes to a unique and memorable stay.
At Sparrow Hotels, our purpose is to create an environment where people and communities flourish. Our Core Values?Hospitality, Accountability, Respect, Teamwork, Leadership, Empowerment and Innovation?guide how we work, how we treat our guests and each other, and how we continue to grow.
Why Join Sparrow Hotels? At Sparrow Hotels, we believe great hospitality starts with great people. We are committed to creating a workplace where employees feel respected, supported and empowered to contribute.
Your tasks
About the Role We are looking for a Part-Time Hotel Front Desk Agent to join the Mere Hotel team.
As a Front Desk Agent, you?ll be one of the first people our guests meet and an important part of the overall guest experience. You?ll welcome guests, assist with their needs throughout their stay, and help ensure every interaction reflects the warm, professional service Mere is known for.
This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in creating positive guest experiences.
What You'll Do
- Welcome guests and provide a warm, professional and efficient check-in and check-out experience.
- Verify guest identification and issue room keys in accordance with hotel procedures.
- Provide guests with information about the hotel, guestrooms, amenities and surrounding area.
- Answer incoming calls and respond promptly and courteously to guest questions, requests and concerns.
- Identify opportunities to upsell guestrooms and maximize hotel revenue.
- Accurately record guest preferences and relevant information in the hotel PMS.
- Process guest transactions accurately and in accordance with established procedures.
- Respond to guest concerns and complaints using appropriate service recovery practices.
- Communicate outstanding guest requests, concerns or follow-up items to management and other departments.
- Ensure credit and debit transactions are accurately balanced.
- Complete required end-of-shift reporting and provide necessary information to other departments.
- Print required audit, accounting and Front Office reports.
- Prepare arrivals and other necessary information for the following day.
- Maintain a high level of professionalism, accuracy and attention to detail throughout every shift.
If you enjoy connecting with people, solving problems and creating memorable experiences, we?d love to hear from you!
Requirements
Candidates must have open availability to work day shifts, evenings and weekend shifts.
What You Bring
- 1?2 years of hotel Front Desk experience in a fast-paced environment.
- Previous Night Audit experience is considered an asset.
- A positive, hardworking and team-oriented attitude.
- Strong communication and interpersonal skills.
- A genuine interest in providing exceptional guest service.
- The ability to remain calm, focused and professional in a high-volume environment.
- Strong attention to detail and the ability to follow established procedures accurately.
- A willingness to take initiative, solve problems and help create a positive experience for our guests and team.
- Hotel Front Desk : 2 years (required)
What we offer
Apply today and join the Mere Hotel team. Pay: $16.40-$17.00 per hour
- Company events
- Flexible schedule
Other
*Mere Hotel - Part-Time Hotel Front Desk Agent *
Expected hours: 24.0 ? 40.0 per week
Location
- Winnipeg, MB (required)
Work Location: In person