Hotel Front Office Manager (M/F) - Accommodation Provided

About the position: Hôtel Mercure Ax Les Thermes is looking for a dynamic and motivated Front Office Manager to join its hotel team. As the first point of contact for our guests, you will be responsible for ensuring a warm, efficient, and professional welcome. You will supervise all reception operations, guaranteeing an exceptional guest experience while effectively managing administrative and operational tasks. You will play a key role in reservation management, coordination with other departments, and maintaining a welcoming and organized environment. Your leadership, sense of service, and ability to multitask will be essential to succeed in this position.

What you will do:

• Warmly welcome guests in person or by phone, ensuring courteous and professional service
• Supervise the reception team, ensuring their training and motivation to offer an optimal guest experience
• Manage reservations, check-ins, and check-outs, while respecting the establishment's procedures (Opéra Cloud)
• Coordinate with other departments to meet guest needs and quickly resolve any issues or special requests
• Maintain rigorous management of multi-line telephone systems and ensure compliance with telephone etiquette rules
• Monitor the reception budget, control expenses, and optimize resource utilization

Profile sought:

• Previous experience in supervision or management of a reception or front desk in the hotel sector or similar
• Mastery of customer service with the ability to effectively manage multiple tasks at once
• Human resources management skills, including training, coaching, and motivating a team
• Excellent multilingual or bilingual communication skills, with an aptitude for welcoming a diverse clientele
• Natural leadership with a proactive and problem-solving attitude
• Keen attention to detail, impeccable organization, and the ability to work under pressure in a dynamic environment
• We value linguistic diversity and encourage multilingual or bilingual candidates to apply.

This position is remunerated in accordance with current standards for all our positions.

This position is open to a CDD to cover a large part of the winter season, but we offer a CDI 39 hours.

Position with accommodation provided during the trial period of a CDI and for the entire period if CDD.

We would be delighted to receive your application at the email address: lauriane.hennequin@accor.com Remuneration: €2,500.00 to €3,000.00 per month

Benefits:

• Rate discounts
• Company health insurance

Pre-selection Question(s): Do you need accommodation?

Experience: assistant chef de reception: 2 years (Optional)

Language: English (Required) Spanish (Optional) Job Location: On-site