Front Desk Supervisor (M/F)

Our Mercure hotel in Trouville 4* is looking for a Front Desk Supervisor for a full-time CDI position. A team of 3 to 4 day receptionists and 2 night receptionists will be under your responsibility. Our establishment has 80 rooms and 2 seminar rooms.

Your main missions: As Front Desk Supervisor, you are a key element of the customer experience and the smooth running of the reception service. You assist the Assistant Manager and supervise the team to ensure quality service and efficient organization.

1. Management of reception and customer satisfaction

• Ensure a warm and personalized welcome to every guest.
• Ensure the fluidity of arrivals and departures.
• Manage special requests and complaints with professionalism.
• Contribute to customer loyalty and the quality of their experience.

1. Supervision and management of the reception team

• Supervise and motivate the reception team.
• Ensure continuous training of receptionists.
• Supervise schedules and task distribution.
• Ensure compliance with Mercure brand procedures and standards.

1. Administrative and operational management

• Ensure the management of reservations and room assignments in collaboration with the reservation department.
• Control and close the reception cash registers.
• Ensure the updating of customer files and compliance with billing rules.
• Ensure the follow-up of debtors and collections.
• Handle group requests in full collaboration with the Assistant Manager.

1. Contribution to commercial development

• Participate in the optimization of the occupancy rate and turnover.
• Promote the hotel's offers and services (catering, seminars, spa, etc.)
• Collaborate with other departments to maximize customer satisfaction and loyalty.

Profile sought:

Required skills and qualities:

• Excellent interpersonal skills and sense of service.
• Ability to supervise a team and work autonomously.
• Rigor, organization, and stress management.
• Mastery of IT tools and hotel software (FOLS, Opera or equivalent).
• Good level of English, another language is a plus.

Experience and training:

• Training in hospitality or significant experience in reception.
• Previous experience in a similar position desired.
• Knowledge of the 4* hotel sector and Accor/Mercure standards appreciated.

Your schedule: 7:15am-3:30pm // 3:30pm-11:15pm // 9:30am-5:30pm (night work, weekends, and public holidays included according to the schedule).