Assistant Reservations Manager/Reservations Manager

Hire, train, and manage reservation agents to meet performance. Oversee daily group and individual reservations, inquiries, and data accuracy. Directly responsible for handling telephone enquiries, accepting reservations and the subsequent input into the computer system. Work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales &Marketing, providing lead advice and constant “feedback” concerning both enquiries and firm reservations. Maximizing the hotel’s occupancy & revenue potential, whilst protecting the hotel’s business mix. Maintain a professional yet friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. Requirements: 3+ years in reservations, with at least 1 year in a supervisory hotel role. Proficiency in OPERA knowledge Microsoft Skills knowledge essential Clear communication, problem-solving abilities, and strong attention to detail. Diploma or degree in hospitality, tourism, or business. Only shortlisted candidates will be notified.