Rotating Receptionist - CDI M/F - Mercure Paris Gennevilliers ****

Do you want to know more about your future job?! As a Rotating Receptionist, your main missions will be to welcome and inform customers, answer telephone calls, register and confirm reservations, and hand over room keys. You will also need to prepare invoices, collect payments, maintain the hotel's room planning, perform daily accounting, build customer loyalty via the LCAH program, and develop customer satisfaction. As a true guarantor of the image of the Mercure Paris Gennevilliers****, your missions in more detail will be:

• Control the cash drawer at the start of your shift as well as at the end of service;
• Take note of the handover of instructions, check remaining arrivals during evening shifts;
• Know the situation of your service at all times regarding the cash drawer, instructions, and problems encountered with a customer;
• Take note of each of the files of departing and arriving customers;
• Perform wake-up calls for customers;
• Process and invoice NO-SHOWs;
• Inform the housekeeper of room moves, stay-overs, extra beds, late c/out from the previous evening, and modifications during the day;
• Perform Check-Outs by reminding the customer of the content of their invoice;
• Perform Check-In with a smile and professionalism while developing the Heartist philosophy and accompanying the customer to the elevator, and to the room if possible;
• Have perfect knowledge of the product and the services offered by the hotel;
• Build customer loyalty with the LCAH loyalty program by systematically proposing the loyalty card to non-members;
• Prepare debtor files;
• Verify that messages, envelopes, and parcels are transmitted correctly and quickly to customers;
• Verify OTA commissions;
• Enter reservations for leisure group files, perform debits for prepayment files, and verify the integrity of the files;
• Manage the telephone switchboard effectively and kindly;
• Perform the 10% control of the rooms cleaned that day, then communicate to the housekeeper if intervention is needed for the concerned rooms;
• Perform the last departures at noon, taking into account the status of the rooms;
• Do everything possible to keep the reception tidy and in an impeccable state of cleanliness;
• Inform the receptionist of the next shift of the instructions to follow;
• Replace the nights in case of absence and during their holiday periods;
• During your night missions, prepare the report of activities and any incidents that occurred;
• Ensure through your presence and availability a direct link with the clientele and assist them in all their requests during their stay;
• Resolve customer conflicts with flexibility and diplomacy;
• Face unforeseen events with professionalism regarding customer requests;
• Know and apply the hotel's pricing policy;
• Know how to take a reservation and know the different types of rooms in order to be able to respond to customers;
• Be able to send a reservation confirmation by SMS or email 7 days a week;
• Seek to optimize the occupancy rate, the average price per room, and the hotel's turnover;
• Ensure the presence and up-to-date nature of documents placed at the reception, in the hotel lobby, or posted online on digital media in the hotel;
• Know and apply the hotel's security rules (fire evacuation procedure...), as well as HACCP hygiene rules.

You are made for this job if:

• You are smiling, available, and courteous;
• You are organized and rigorous;
• You have a good team spirit;
• You have a sense of welcome and service;
• You master IT tools;
• You have great interpersonal skills;
• You master English at a minimum.

We offer you:

• Contrat à Durée Indéterminée
• Fixed Annual Salary + motivating Variable
• Company health insurance
• Participation in transport costs
• Meal allowances
• The opportunity to join a dynamic and rapidly expanding Group!

You have at least one successful first similar experience, do not hesitate any longer and apply!