Experienced Front Office Supervisor (M/F)

Your tasks

As a true liaison for management within the reception department, you play an essential role in the smooth running of the service. Beyond your operational missions, you ensure team supervision, administrative and financial monitoring, as well as the control of daily operations.

Your main missions

• Supervise and support the reception teams: ensure the monitoring of morning and evening shifts, control the proper execution of tasks, and ensure compliance with procedures.
• Ensure cash controls and the monitoring of financial operations related to reception activity.
• Perform balance analyses, monitor client outstanding balances, and ensure the reliability of accounts.
• Ensure the administrative and operational follow-up of group files, in coordination with the relevant departments.
• Perform the monitoring of outstanding amounts and various debtors, in accordance with the establishment's internal procedures.
• Participate in administrative and financial controls as well as month-end closings.
• Master all reception techniques and intervene in daily operations when necessary.
• Guarantee the quality of welcome and care for our clients throughout their stay, by providing appropriate responses to their needs.
• Facilitate communication and collaboration between the different hotel departments, notably reception, housekeeping, and catering.
• Contribute to the marketing of the establishment and the enhancement of its services in order to optimize accommodation revenue.
• Promote the establishment's commitments regarding corporate social and environmental responsibility (CSR).

Your objective: to guarantee a reliable and efficient service, support teams on a daily basis, and ensure rigorous monitoring of reception operations.

Do you wish to take on responsibilities, invest yourself long-term in an establishment, and become a true operational support for your manager? This position is made for you!

Requirements

RESPONSIBILITIES: WHAT DO WE EXPECT FROM YOU? We are looking for our future Experienced Front Office Supervisor, possessing significant experience in hospitality and preferably mastering the Opera Cloud software.

Autonomous, rigorous, and organized, you are a true right hand to the establishment manager on the reception side and actively contribute to the performance of the department.

REQUIRED PROFILE: WHAT ARE YOUR TALENTS? You are ...

• Experienced in hotel reception, with significant experience allowing you to be quickly autonomous in the position.
• Comfortable with the Opera software, of which you master the main operational and monitoring functionalities.
• Rigorous, organized, and endowed with an excellent sense of control and anticipation.
• Capable of supervising a team, controlling completed operations, and ensuring procedures are applied with discernment.
• Comfortable with numbers, cash operations, balance analyses, and administrative and financial monitoring.
• Reactive, autonomous, and capable of managing priorities in a dynamic hotel environment.
• Recognized for your sense of service, your interpersonal skills, and your ability to unite teams around common goals.
• Smiling, positive, and attentive to detail, with a constant concern for customer satisfaction.
• Able to hold a conversation in English.
• Sensitive to the hotel's marketing and the quality of the customer experience.

A third language is a plus.

What we offer

• The opportunity to join a growing hotel group and evolve your skills.
• A health insurance plan that covers the whole family, whether small or large, with a good reimbursement level thanks to the top-up insurance.

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