Export Sales Administration Manager (M/F)

RESPONSIBILITIES:

As an Export Sales Administration Manager, you will autonomously ensure the complete management of customer files, from order to invoicing.

You will play an essential role in customer relations and sales monitoring in support of 3 sales representatives.

Concretely, you will be required to:

• Handle telephone reception, respond to inquiries, and follow up on files
• Manage Export orders according to international rules: reception, entry into the ERP, and monitoring of invoicing until delivery
• Ensure logistical follow-up and coordination with customers, carriers, and customs
• Issue export documents (incoterms, certificates, BL...)
• Perform administrative follow-up of returns, credit notes, disputes, and equipment loan requests
• Participate in customer loyalty and the smooth running of the sales cycle in connection with the
• Collaborate closely with internal departments: technical, logistics, accounting, and sales to guarantee customer satisfaction

You will also be required to collaborate with your colleagues from the France customer service department to ensure the fluidity of the global customer service, in a spirit of mutual assistance.

PROFILE SOUGHT:

We are looking for an organized, rigorous, and versatile professional who has the desire to advance a collective project focused on customer relations.

• Bac+2 degree in international trade or equivalent
• More than 2 years of experience in a similar position
• Knowledge of export fundamentals: mastery of incoterms, documentary credit, international logistics...
• Proficiency in IT tools, notably ERP software and Excel
• Professional English (reading/writing) required
• Ability to work in a team and transversally while being autonomous

What we offer you:

• Contract type: CDI
• Working time: 39h per week
• Remuneration: between 28,000 and 30,000 euros gross/year, depending on your profile and experience
• Additional benefits: Restaurant vouchers, RTT, mutual insurance, and contingency plan

And above all:

• A benevolent working environment with a manager who will be present to support you from your start date
• A key and versatile position within a team combining participation and autonomy
• A human-sized company focused on customer loyalty