SALES ADMINISTRATION MANAGER M/F

As Customer Service Manager M/F, reporting to the Commercial Director, you will be responsible for steering the customer service department as well as managing support teams within a B2B industrial environment.

Your main missions will be:

• Manage, support, and develop the skills of the support staff
• Manage by defining the service's objectives and priorities
• Secure the entire order cycle, from registration to delivery, invoicing, and the handling of any disputes
• Guarantee effective cooperation between the customer service department, sales teams, and various internal departments
• Drive service quality and coordinate the processing of customer requests and complaints
• Structure and improve processes, ERP/CRM tools, and service performance indicators

Position to be filled as soon as possible on a CDI basis in the Nancy sector.

Annual gross fixed remuneration between 45,000 EUR and 55,000 EUR, paid over 13 months, to which variable remuneration based on profile is added + Various group-related benefits, subject to seniority conditions (profit-sharing and incentive schemes, meal vouchers, mileage allowances, holiday bonus...). To successfully carry out the missions of this position, we are looking for the following qualities:

With a Bac +3 to Bac +5 degree in commerce, management, supply chain, sales administration, or management, you ideally have 5 to 10 years of experience in a similar role in ADV, customer service, sales support, or sales operations within a B2B industrial environment, with proven experience in team management.

You master the functioning of an order cycle, ERP/CRM environments, as well as the steering of performance indicators. Organized, reactive, and customer satisfaction-oriented, you know how to unite a team, arbitrate priorities, and work effectively with different departments.

An excellent level of English is indispensable, ideally at a C1 level. Proficiency in another language is an asset.

Do you think this position is made for you? Then apply!

Menway Emploi brings together within its 70 agencies temporary recruitment services (interim/CDD) as well as permanent recruitment solutions (CDI). Located in the heart of employment hubs, our agencies recruit across a variety of activity sectors.