Senior Manager, Trading Operations & IT Support – APAC

About the Role

Our client, a leading global provider of market infrastructure and trading technology, is looking for a hands-on operations leader to head up their APAC trading support function. This is a senior leadership role covering a team of support professionals across Singapore, Hong Kong, Sydney, and Manila, providing real-time operational support across five asset classes: Credit, Rates, FX, Equities, and Energy & Commodities.

You'll own the end-to-end support model for broker- and trader-facing platforms — from client onboarding and trade management to system configuration and incident resolution — while driving the adoption of automation and data-driven practices to improve speed, accuracy, and team capability across the region.

Key Responsibilities

• Lead Level 1–2 support delivery across multiple asset classes, ensuring incidents and service requests are resolved within agreed SLAs
• Act as primary escalation point for business-critical issues, coordinating stakeholders through to resolution
• Build strong relationships with brokers, desk heads, product owners, and senior business stakeholders
• Drive collaboration between support and Development teams to break down silos and improve service outcomes
• Define and continuously improve operational procedures, controls, and support processes
• Champion ServiceNow (or similar ITSM tooling) and automation initiatives to lift service quality and reporting
• Partner with Product and Technology teams on upcoming developments and support readiness
• Own Risk, Audit, and Compliance matters within the team
• Manage, coach, and develop a geographically distributed team; optimise resourcing across asset classes

Key Requirements:

• Solid L1–L2 support and Incident Management background, ideally across Trading Applications, Bloomberg, Refinitiv, and Market Data systems
• Strong, hands-on Credit products experience essential — corporate/sovereign bonds, CDS, credit indices, and related fixed income instruments
• FX, Equities, and Energy & Commodities product knowledge advantageous but not essential
• Hands-on experience with ServiceNow or similar ITSM/workflow platforms — essential
• Proven stakeholder management skills, with the ability to influence at all levels — from traders and brokers to senior leadership
• Excellent communication skills, calm and clear under pressure
• Experience building and leading high-performing, distributed teams
• Solid knowledge of Financial Markets, OTC products, and pre/post-trade workflows, with particular depth in Credit.

Adam Davies Partner Technology 'recruitment & search' Menrva Group, Singapore Registered Agent R1326604 Company EA License 19S9808 Company Registration 201900823K MENRVA PTE. LTD.