Reception Supervisor

The world is yours with Meliá · Joining Meliá means embarking on a journey without borders because the possibilities to grow and train here are infinite. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a great family. · It is knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Job Mission:

Management of teams of coordinators and associate advisors focused on sales and customer service, performing a role of analyzing ratios (TMO, CR, revenue, occupied time, quality, etc.) as well as operational needs and improvements to achieve the objectives set for their area. Identification of operational, technological, and training needs. · What will I have to do?

• Create daily reports on ratios: tmo, cr, revenue, calls per day, auxiliary and connected time, etc.
• Control of cancellations, modifications, guarantees.
• Control production destination / lines (front)
• Review/ improvements of the quality process.
• Evaluate the training needs of the team.

What are we looking for?

• Knowledge of omnichannel Management: telephone, email, chat, etc.
• Knowledge of reservation and/or customer management tools. Iblue/vega/sirius
• Knowledge of call management and/or workforce tools. Presence/avaya/talkdesk
• Demonstrable experience of at least 2 years.
• Advanced English

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards, which is the exclusive loyalty program for our employees with exclusive benefits and advantages. · Additionally, enjoy the program, My MeliáBenefits: with flexible compensation, exclusive discounts on a variety of products and services, an active and healthy lifestyle, and solidarity initiatives. Feel proud to belong to Meliá, just as we are proud of you.

Requirements

• Minimum education: High school - Bachillerato General 1 year of experience
• Languages: English
• Knowledge: Teamwork, Customer service
• Keywords: residente, encargado, supervisor, subgerente, responsable, coordinador, gestor, capitan, receptionist, recepcionista