Telephone Operator

You will be responsible for the efficient and timely telephone handling of all guest requests regarding information, assistance, and food and beverage service, strictly complying with the policies and procedures established by the hotel.

Main Functions

• Handles internal and external calls promptly and politely, proceeding with the corresponding phraseology.
• Takes room service orders, noting the room number, number of people, and guest preferences.
• Verifies that they have all the necessary information, equipment, and supplies to perform their work and provide service to external clients and internal clients.
• Makes direct long-distance calls, collect calls, or uses telephone and credit cards.
• Is in charge of providing telephone and general hotel information when requested by a guest.

Desired Knowledge and Skills

• Bachelor's Degree in administration and/or tourism or completed High School.
• Minimum of 6 months of experience in the position.
• English is indispensable.
• Proficiency in office software.
• MHI Competencies: Openness to innovation, analytical thinking, proactivity for excellence, quality and professionalism, service orientation, and teamwork.

Requirements

• Minimum education: Upper secondary education - General High School years of experience Age: between 18 and 45 years Keywords: operator, operario, operator