Guest Service Manager

About the job

The world is yours with Meliá · Continuing at Meliá is to advance on a journey without borders, taking advantage of the unlimited opportunities for growth and development that our global family offers you. It is knowing that the world is yours and that your opportunities to work in different countries are within your reach, all while remaining part of our great family. · It is undertaking one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth will accompany you every step of the way. · Are you ready to take charge of your professional career and explore new inspiring opportunities within Meliá? · REMEMBER: Before submitting your application, you must inform your direct supervisor and/or Hotel Director, and your Human Resources manager of your interest in participating in the internal selection process. Your hierarchical supervisor will not have the power to authorize or block the submission of an application, but they must be duly informed. · Job Mission: To achieve the satisfaction of our guests and customers, working with professionalism, enthusiasm, and the necessary knowledge to assist our customers with any service challenge they demand and deserve. · Some activities you will have to do?

• Inform other Concierges of the day's information or pending tasks via logbook and in daily briefings.
• Inform guests about hotel Services and facilities as well as restaurant and bar schedules, services included and not included within the all-inclusive.
• Ensure that all reservations are fulfilled in a timely and proper manner.
• Regarding airport transportation, ensure it has been prepared 24 hrs in advance and depending on availability.
• Inform about City and Regional services, make recommendations for places of interest as well as events that may occur in the area. Transportation and means of transfer. Location of areas properly identified with maps or well-defined signage.
• Solution and follow-up of complaints in conjunction with the persons responsible for the area of which the complaint pertains, seeking to ultimately obtain a solution and guest satisfaction.
• Request amenities for special situations and VIP guests.
• Arrange and provide babysitting services.
• Assist the guest in case of loss or misplacement of luggage by calling the airline to investigate its whereabouts and ensuring that, if found, it can be sent back to its owner in the shortest time possible.
• Assist external customers via email with requirements ranging from general information to any request for arrangements and/or services the customer needs for their future stay.
• Supervise the Concierge area with attention to receiving special requests for management VIPs.
• Attend to the guest in case they require arranging special details, amenities, flowers, etc., and ensure the billing and payment of the requirements. · What are we looking for?

• Education: Bachelor's degree in hospitality or a similar career.
• Experience: 2 years in the position.
• Knowledge: Computing, Customer Service, Service Quality.
• Language: English.

At Meliá we are all VIP

Great professionals who make the day-to-day easier and exceptional. From the newcomer to the most veteran, they all possess unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. · Our warmth, closeness, and passion for what we do make working at Melia an unforgettable experience, full of emotional moments and always with the feeling that you belong to a great family in which we count on people like you, VIP people. · At Meliá Hotels International, we bet on equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in the Human Resources policies. Likewise, we care about disseminating among the entire workforce a corporate culture committed to effective equality, and awareness of the need to act jointly and globally. · We promote our commitment to equality and diversity, avoiding any type of discrimination, especially those related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our workers is fundamental to our success as a global company. · Additionally, we bet on the sustainable growth of our sector through a great, socially responsible human team. In this sense, our motto is Towards a sustainable future, from a responsible present. Thanks to all employees, we make it possible. · If you want to be Very Inspiring People, follow us on:

• INSTAGRAM TIKTOK LINKEDIN INDEED GLASSDOOR.

-Requirements-

• Minimum education: Higher education - Bachelor's degree years of experience
• Languages: English
• Keywords: servicio, service, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente