Aura Concierge - Me Cabo
The world is yours with Meliá
Continuing at Meliá means advancing on a journey without borders, taking advantage of the unlimited opportunities for growth and development that our global family offers you. It is knowing that the world is yours and that your opportunities to work in different countries are within your reach, all while you remain part of our great family.
It is undertaking one of the most exciting journeys of your life, a journey in which inspiration and personal and professional growth will accompany you every step of the way.
Are you ready to take charge of your professional career and explore new inspiring opportunities within Meliá?
Job Mission: Handle all guest interactions with the highest level of hospitality and professionalism to satisfy special requests whenever possible; resolve guest complaints, assist guests with all doubts regarding hotel services, operating hours, key hotel personnel, events and external activities, and directions.
- Within their responsibilities is the daily review of the arrival rooms of their Vips.
- Coordinate with housekeeping and maintenance for the perfect condition and delivery of their rooms, as well as ensuring that room service sets up the welcome amenity.
- Responsible for fulfilling any special requirement the guest may have regarding decoration or special amenities for honeymoons, birthdays, or anniversaries.
- Always seeking to offer a "wow" moment.
- Process and handle packages, messages, and email, whether incoming or outgoing, in an accurate and timely manner.
- Uses a variety of software programs to accurately track special requests made by guests and to ensure proper follow-up. Adequately and timely updates the guest profile.
- Ensures that all information regarding restaurants, activities, points of interest, maps, and other local attractions at the desk is up to date. Knows the availability of activities around the area (excursions, sports, concerts, shows, special exhibitions, sightseeing tours) and establishes close contact with providers in these areas in order to provide information, ticket sales, and reservations for guests.
- Daily briefings and continuous participation in scheduled training for their position.
What are we looking for?
- Advanced English, written and oral.
- 1 year of experience in this position.
- Knowledge: Eloquence, public relations, excellent attitude, computer equipment handling.
Requirements
- Minimum education: High school education
- Professional Education
- 1 year of experience
- Languages: English
- Keywords: porter, concierge, subordinate, conserje