SAP Service Process Specialist (m/f/d) (ERP System Administrator)

Other job titles: Mechatroniker (m/f/d); IT-System-Kaufmann (m/f/d)

Job Description: SAP Service Process Specialist (m/f/d)

Location: Radeburg Working hours: Full-time

As an SAP Service Process Specialist (m/f/d)

you will take on the central support and further development of our service-related processes within our ERP system. Your focus will be on the administrative and system-side processing of all service processes in SAP S/4HANA. You will work as an interface between Logistics, Sales, Quality Assurance, Purchasing, Controlling, and IT and ensure an efficient mapping of all service processes in the system. In doing so, you will support the continuous optimization of our processes and actively help shape the further development of our SAP S/4HANA landscape.

This position is project-based (up to 3 years)

Your tasks:

• You coordinate repairs, calibration orders, and maintenance for measuring devices.
• You create service orders, cost estimates, and offers.
• You monitor service levels and processing times.
• You process complaints and work closely with Quality Assurance in case of deviations.
• You maintain and update service documentation as well as work instructions.
• You create, maintain, and optimize service-related master data.
• You support our service organization with system-related questions.
• You analyze existing processes and develop optimization suggestions.
• You actively participate in our SAP S/4HANA transformation, including:
• Cleaning and maintaining service-related master data (serial numbers, device histories, services, and spare parts)
• Participation in tests, Key-User training, and process workshops
• Support during the Go-live and during the Hypercare phase
• You create reports as well as service KPIs and perform evaluations.

Your profile:

• A commercial or technical vocational training (e.g., Industriekaufmann/-frau, Mechatroniker/in, Elektroniker/in, or in technical service) or a comparable qualification.
• Experience in service back-office, customer service, or technical support.
• Sound knowledge of the SAP modules CS, PM, MM, and SD.
• Experience with SQVI and SAP evaluations.
• Knowledge in the field of measuring devices, calibration, or repair is an advantage.
• A high level of customer orientation and strong communication skills.
• Very good Excel skills (Pivot tables, formulas, and data analysis).
• Good knowledge of SAP S/4HANA.
• Good written and spoken English skills.
• An analytical, structured, and independent way of working.
• Experience in technical service or Customer Service is an advantage.

Our benefits:

• A responsible position with direct influence on our service quality and customer satisfaction.
• A key role in the further development of our service processes.
• The opportunity to actively shape our SAP S/4HANA transformation in the service department.
• Independent work with a lot of creative freedom.
• A modern working environment as well as attractive compensation and comprehensive benefits.
• An open, collegial team with short decision-making paths and an appreciative corporate culture.

More about Megger: For over 135 years, Megger has been developing innovative testing and measuring solutions for power technology. As a safe and reliable global market leader, we ensure power supply with our technologies – from transformer testing to cable fault location.

With 1,900 employees at 9 production sites worldwide, we combine innovation with practice and create a working environment that promotes development, team spirit, and flexibility. At Megger, we work together on the power supply of tomorrow – with a strong tradition and a clear vision for the future!

Apply now!

Sounds like your next career step? Then send us your complete application documents, including salary expectations and earliest possible starting date, via our Workday platform (SAP Service Process Specialist (m/f/d)) or to:

personal@megger.com

Megger Germany GmbH Personalabteilung Röderaue 41 01471 Radeburg www.megger.com

Additional information: Requirements for the applicant: Basic knowledge: Mechatronik, Kundendienst, Elektronik Advanced knowledge: Tabellenkalkulation Excel (MS Office), SAP-Modul IM (Investitionsmanagement), SAP-Modul MM (Materialwirtschaft), SAP-Modul SD (Vertrieb) Expert knowledge: SAP ERP