Receptionist

About the company

Company: Nelayan Signature Industry: Food & Beverage (Chinese Restaurant) Location: Kemayoran, Jakarta Pusat Employment Type: Full-Time (WFO)

Your tasks

• Greet and welcome arriving customers in a friendly, polite, and professional manner according to restaurant service standards
• Manage customer reservations via telephone, WhatsApp, and walk-ins
• Provide information regarding the menu, restaurant facilities, table capacity, VIP Room, and reservation terms to customers
• Arrange customer seating based on the number of guests, table availability, and reservation requirements
• Perform reservation confirmations, schedule changes, cancellations, and special customer requests accurately
• Manage and update the customer reservation database through the reservation system or restaurant administrative records
• Coordinate with the Captain and Floor Operations team to ensure the readiness of tables and VIP Room before customer arrival
• Manage the waiting list and provide estimated waiting times to customers when the restaurant is busy
• Answer telephone calls and customer messages responsively, informatively, and professionally
• Explain promos, menu packages, and restaurant facilities to increase customer reservation interest
• Perform follow-ups and reconfirmations to customers who have made reservations
• Handle inquiries, special requests, and initial customer complaints and escalate to the relevant parties if necessary
• Ensure the smoothness of the guest reception flow, from arrival, reservation registration process, to table placement
• Create daily reservation reports, guest counts, cancellations, and special customer needs periodically
• Maintain the cleanliness, tidiness, and readiness of the reception area during restaurant operating hours
• Comply with grooming standards, customer service, and all operational procedures established by the company
• Male or female with good communication and interpersonal skills
• Minimum education of SMA/SMK, preferably D3/S1 in Hospitality, Hotel Management, or related fields
• Have at least 1 year of experience as a Receptionist, Hostess, Front Office, or Customer Service
• Experience in the Restaurant, Hotel, Hospitality, or Food & Beverage industry is preferred
• Possess good communication skills, friendly, confident, and customer service oriented
• Able to communicate in basic English; Mandarin language skills are an added value
• Possess good reservation management, table arrangement, and customer handling skills
• Accustomed to communicating with customers via telephone, WhatsApp, or in person
• Able to operate Microsoft Office, Google Sheets, and restaurant reservation or administration systems
• Possess administrative skills, data recording, and accurate reservation schedule management
• Maintain a neat, clean, professional appearance, and uphold personal grooming standards
• Possess problem-solving and multitasking skills, and able to handle customers in busy situations
• Thorough, disciplined, honest, responsible, proactive, and has a positive attitude
• Able to cooperate and coordinate with the restaurant operational team
• Willing to work on a shifting system, including weekends and national holidays
• Willing to work WFO and follow the restaurant's operational schedule
• Preferably residing in Jakarta Pusat or surrounding areas

Requirements

Skills: Reception Consultation, Restaurant Reception, Teamwork, Scheduling, Problem Solving, Customer Service, Microsoft Office, Customer Engagement