FRONT OFFICE- SALES

Key Responsibilities

•       Recruit prospective students and achieve assigned enrollment targets.

•       Promote the institution's academic programmes through direct marketing, telesales, social media, school visits, exhibitions, and community outreach activities.

•       Respond promptly to inquiries from prospective students, parents, and other stakeholders through telephone, email, WhatsApp, social media, and walk-in visits.

•       Guide applicants through the admission process, ensuring all application requirements are completed accurately and on time.

•       Maintain regular follow-up with prospective students to maximize conversion from inquiry to enrollment.

•       Receive and attend to visitors professionally while maintaining an organized, welcoming, and efficient front office environment.

•       Maintain accurate records of inquiries, applications, admissions, and recruitment activities using the institution's systems.

•       Build and maintain positive relationships with schools, communities, referral partners, and other stakeholders to enhance student recruitment.

•       Prepare daily, weekly, and monthly reports on recruitment activities, admissions, lead conversions, and enrollment performance.

•       Represent the institution professionally and contribute to continuous improvement initiatives that enhance student recruitment and customer experience.

•       Perform any other duties assigned by management in support of the institution's strategic objectives.

Qualifications

•       Diploma or Bachelor's Degree in Marketing, Business Administration, Public Relations, Customer Service, Education, or a related field.

•       Previous experience in sales, marketing, admissions, customer service, or student recruitment is an added advantage.

Skills & Competencies

•       Excellent communication and interpersonal skills.

•       Strong sales, negotiation, and customer service skills.

•       Ability to work independently and achieve performance targets.

•       Strong organizational and time management skills.

•       Proficiency in Microsoft Office applications and digital communication platforms.

•       Professional appearance, integrity, and a positive attitude.

•       Ability to multitask and work effectively in a fast-paced environment.