manager, nursing services - medical services

About the company

Type de poste:Permanent * Date de clôture:Emergency Medical Care Inc. (EMC) is a wholly owned subsidiary of Medavie Health Services (MHS) that manages and operates ground ambulance, air medical transport and the medical communications operations in Nova Scotia through a performance-based contract with the provincial government's Emergency Health Services (EHS) Operations division and the Department of Health and Wellness. As well, EMC operates TeleHealth/811 medical communications for Nova Scotia and Prince Edward Island for the Department of Health. We access all communities in Nova Scotia in a timely and efficient manner with our fleet of more than 180 ambulances and support vehicles operating out of 60+ stations. We respond to 165,000+ calls annually across the province, which are actively managed through the EHS Operations Medical Communications Centre, the hub of all emergency (911) and non-emergency (hospital transfers) medical calls. The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter, fixed wing, or ground ambulance.

In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency preparedness and special operations, to name a few. There are lots of opportunities waiting for you in Nova Scotia. Apply now to learn more about our service and available positions.

Reporting to the Director, Ground Operations, this is a senior leadership position responsible to manage staff and systems to meet the staff & performance requirements of the ambulance service in the region. Major operational components of this position include establishing service direction, building & mentoring staff, and implementing changes to improve staff relations and service levels. Assessing and improving overall regional performance is expected - both tactical and strategic planning to meet company goals & objectives.

The Regional Manager will take direction from and act in conjunction with operations management. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the Region of EMC fully functional while meeting or exceeding staff/customer/patient expectations. The incumbent communicates company philosophy, policy and solicits feedback and suggestions from all levels so that there is shared realization of the company's goals in the Region. As an employee of EMC, we are accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Your tasks

The position entails, but is not limited to the following:

• Provide clinical support when necessary to provide optimum customer service and patient care.
• Ensure Supervisors are also providing this support while working alongside Paramedics.
• Foster relationships with the Performance and Development department, CDP's, and MOP's. This would include attending MOP Meetings and participate in M&M's in the region as well.
• Monitor and manage clinical incidents, coaching supervisors and staff on steps for closure for clinically reported adverse events.
• This position may require back up to working on the ambulances in emergencies and to retain professional certification as a paramedic. The incumbents may be needed to fill in for sickness, vacations, etc.
• Ensure customer/patient service is a priority. Successfully develop a customer/patient issues resolution process.
• Demonstrate effective delegation of tasks to the supervisory team. Specify clearly and completely expected levels of performance. Determine time for reporting back results and provide all information that is relevant to task accomplishment. Encourage supervisor and staff participation an