Customer Service Executive

Key Responsibilities Welcome customers and provide a warm, professional service experience Assess customer enquiries and register repair jobs accurately in the service system Explain repair processes, warranty coverage, pricing, and turnaround time clearly Manage customer expectations through effective communication and service updates Coordinate with technicians on repair status and collection readiness Handle payments, invoicing, and collection of repaired devices Perform basic device checks and follow service SOPs Maintain accurate customer records while ensuring PDPA compliance Resolve customer concerns professionally and escalate complex cases when necessary Contribute to outlet KPI targets including customer satisfaction, productivity, and job accuracy Requirements Minimum GCE N/O Level, NITEC, Diploma or equivalent Prior experience in customer service, retail, hospitality, or service centres is an advantage Excellent communication and interpersonal skills Comfortable using computers and learning new systems Able to work retail hours of 6 days per week, including weekends and public holidays Positive attitude with strong problem-solving and teamwork skills