Workshop Engineer
- Diagnose vehicle faults using approved diagnostic tools and recommend appropriate repair solutions.
- Supervise maintenance and repair activities to ensure compliance with manufacturer specifications and company quality standards.
- Assign repair jobs to technicians based on workload, skills, and job complexity, and monitor work progress.
- Provide technical guidance and troubleshooting support to technicians for complex repair cases.
- Conduct final inspections and quality checks before vehicle delivery to ensure repair effectiveness.
- Prepare technical reports documenting fault diagnosis, root causes, corrective actions, and repair history.
- Coordinate with Technical Support, Warranty, Parts, and Service Advisors to resolve technical issues and ensure timely service delivery.
- Monitor workshop workflow and recommend actions to improve productivity and reduce repair turnaround time.
- Verify the availability of required spare parts and coordinate with the Parts Department to avoid repair delays.
- Support technician development through on-the-job coaching and technical knowledge sharing.
- Ensure compliance with health, safety, environmental, and workshop operational procedures.
- Perform additional duties as assigned by the direct manager.
Job Skills and Abilities:
Knowledge
- Automotive systems, maintenance, and diagnostic procedures.
- Manufacturer service standards and workshop operations.
- Warranty processes, repair documentation, and health & safety practices.
Skills
- Vehicle diagnostics and technical troubleshooting.
- Problem-solving and analytical thinking.
- Communication and customer handling.
- Technical reporting and computer literacy.
Abilities
- Diagnose and resolve technical issues efficiently.
- Prioritize multiple repair activities while meeting deadlines.
- Work effectively with technicians and cross-functional teams.
- Deliver high-quality service while maintaining customer satisfaction.
Qualifications:
Bachelor’s degree in Mechanical Engineering.
1–3 years of experience in automotive maintenance, diagnostics, or after-sales service.