Desktop Support Analyst

About the company

You will join our global Infrastructure Service & Operations (IS&O) team as the regional owner of 2nd-level desktop and infrastructure support. You will keep a regulated financial environment secure, stable and always available, and work with colleagues in Europe, Asia and Head Office.

Your tasks

Day-to-day service

• Provide 2nd-level desktop and infrastructure support to Asia users.
• Own and resolve all escalations from the Asia Service Desk.
• Oversee Service Desk performance and drive continual improvement.
• Monitor the production environment daily, and fix issues before users notice them.
• Administer enterprise monitoring and deployment systems.

Projects and improvement

• Take part in or lead regional projects and ad-hoc initiatives, on time and to quality.
• Find efficiency gains and automate repeatable work, using PowerShell.
• Flag risks early and bring constructive solutions, not just problems.

Resilience

• Coordinate the annual IT Disaster Recovery exercises across London, Asia and Head Office.
• Make sure all required applications are in scope, and that Asia testers have the access and test cases they need.

Reporting and relationships

• Deliver accurate, timely MIS and ad-hoc reports for IT and business stakeholders.
• Build strong working relationships across the region and support IS&O colleagues globally.

Requirements

Must-have

• Degree, or equivalent experience.
• Experience supporting desktop and infrastructure in a banking or other regulated financial services environment.
• Solid 2nd-level support background across Windows servers and workstations.
• Day-to-day endpoint configuration and troubleshooting.
• Active Directory and its supporting services (DNS, DHCP, GPO, DFS).
• Microsoft 365 and Intune.
• Endpoint management with SCCM and/or Ivanti.
• Vulnerability management and security incident response.
• PowerShell scripting for platform management and automation.

Nice-to-have

• Microsoft Certificate Services (PKI).
• Citrix XenApp and VDI.
• VMware vSphere, ESXi and vCenter.
• NetBackup operations, including hardware appliances and tape libraries.
• Wintel server and SAN hardware.
• LAN/WAN fundamentals: switching, routing and link aggregation.

You are

• Highly organised, and able to prioritise your own workload.
• Comfortable with complexity and ambiguity.
• Able to influence peers and drive change.
• A team player who is just as effective working independently.

What we offer

• Regional ownership with global exposure. You work across Europe, Asia and Head Office.
• Real impact. You work on resilience, security and automation in a regulated setting.
• Growth. Ongoing learning and training support.
• Attractive salary and misc benefits

Other

Work Location: Jurong or CBD (Raffles side)