Retail Supervisor

Key Responsibilities

• Team Leadership
• Supervising and supporting staff during daily operations
• Leading by example and maintaining a positive, professional working environment
• Allocating tasks and ensuring staff are clear on their responsibilities
• Supporting the training and induction of new team members
• Monitoring staff performance and providing guidance where required

Customer Service

• Providing an excellent standard of customer service
• Dealing professionally with customer queries and resolving issues where appropriate
• Building positive relationships with regular customers and the local community
• Ensuring the shop is welcoming, well presented and fully stocked throughout the day

Retail Operations

• Supervising opening and closing procedures
• Operating and overseeing tills and ensuring cash-handling procedures are followed
• Monitoring stock levels and assisting with ordering
• Checking deliveries and ensuring stock is stored correctly
• Reducing waste and monitoring stock rotation
• Ensuring shelves, displays and promotional areas are well presented
• Supporting the day-to-day operation of the deli and fresh food areas

Standards & Compliance

• Maintaining high standards of cleanliness, food hygiene and presentation
• Ensuring HACCP, health & safety and other relevant procedures are followed
• Monitoring cleaning and housekeeping standards
• Ensuring company policies and procedures are consistently followed
• Reporting any maintenance, stock or operational issues to management

Management Support

• Working closely with the owner/management to ensure the smooth running of the business
• Identifying opportunities to improve customer service and retail operations
• Assisting with promotions, seasonal displays and special events
• Taking responsibility for the shop in the absence of management when required

The successful candidate will be:

• Experienced in retail, ideally with previous supervisory or team-lead experience
• A confident and positive team leader
• Friendly, approachable and customer-focused
• Highly organised with excellent attention to detail
• Reliable, responsible and able to use initiative
• Comfortable working in a busy retail environment
• Confident dealing with customers, suppliers and staff
• Able to prioritise tasks and remain calm under pressure
• Flexible and willing to work evenings, weekends and busy seasonal periods
• Committed to maintaining high standards across all areas of the shop

Experience in grocery retail, deli, food service or convenience retail would be an advantage.

What we offer

• Competitive salary based on experience
• Full-time position
• A varied and responsible role within an established local business
• A friendly and supportive working environment
• Training and opportunities for professional development

Hours This is a full-time position with a flexible shift pattern, including weekdays, evenings and weekends. The role will require flexibility during particularly busy periods