Passenger Service Agent (Airport)
Why Join Us?
- $5,000 Sign-On Bonus
- AWS + Attractive Variable Bonus
- Shift Allowance Provided
- Transport Provided for Odd Hours
- Work at Changi Airport
- Clear Career Progression Path
What We're Looking For
- Diploma holders (any discipline)
- Minimum 2 years of customer service experience
- Comfortable with rotating shifts (6-day work week)
- Strong communication and interpersonal skills
- Service-oriented, energetic, and customer-focused personality
No Aviation Experience? No Problem! We provide:
- Comprehensive structured training
- Mentorship from experienced aviation professionals
- Hands-on learning in a dynamic airport setting
- Exposure to international airlines and passengers
What You’ll Do
- Deliver warm, professional service at check-in and departure gates
- Assist passengers with travel documentation and flight inquiries
- Provide personalised support for special assistance passengers
- Perform system transactions and support premium lounge services
- Represent the airline with professionalism and confidence
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. Kuan Mei Yang Registration Number: R24124509 EA License No: 06C2859 (MCI Career Services Pte Ltd)
Skills: Teamwork, Customer Support, Outbound Call, Communication Skills, Problem Solving, Microsoft Office, Customer Relationship Management, Help Desk, Customer Service