shift manager - fast food restaurant

Education:

Secondary (high) school graduation certificate. or equivalent experience.

Work setting:

Various locations. Restaurant.

Tasks:

• Establish methods to meet work schedules.
• Supervise and co-ordinate activities of staff who prepare and portion food.
• Train staff in job duties, sanitation and safety procedures.
• Hire food service staff.
• Ensure that food and service meet quality control standards.
• Address customers' complaints or concerns.
• Prepare and submit reports.
• Supervise and check delivery of food trolleys.
• Establish work schedules.
• Supervise staff or team.
• Balance cash and complete balance sheets, cash reports and related forms.
• Resolve issues that may arise, including customer requests, complaints and supply shortages.
• Provide customer service.
• Leading/instructing individuals.
• Train staff/workers in job duties, safety procedures and company policies.
• Plan and organize daily operations.
• Motivate staff.

Supervision:

• Food service counter attendants and food preparers.
• Kitchen and food service helpers.
• Staff in various areas of responsibility.

Work conditions and physical capabilities:

• Fast-paced environment.
• Work under pressure.
• Standing for extended periods.
• Walking.
• Attention to detail.

Personal suitability:

• Efficient interpersonal skills.
• Excellent oral communication.
• Flexibility.
• Team player.
• Initiative.
• Dependability.
• Values and ethics.
• Reliability.
• Organized.
• Ability to multitask.
• Positive attitude.

Screening questions:

• Are you available for shift or on-call work?.
• Do you have experience working in this field?.

Experience:

1 to less than 7 months.

Employment terms options:

• Early morning.
• Evening.
• Shift.
• Flexible hours.
• Morning.
• Night.
• On call.
• Day.
• Weekend.
• Overtime available.

Health benefits:

• Dental plan.
• Health care plan.
• Vision care benefits.

Support for youths:

• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.