E- Com Operation Specialist
Must-have:MagentoE-Commerce
Your tasks
1. Online Store Operations
- Manage the day-to-day operations of the e-commerce platform.
- Ensure product listings, descriptions, images, prices, and promotional details are accurate and up to date.
- Monitor website functionality and report any technical issues or operational discrepancies.
- Ensure products are properly categorized and displayed on the website.
2. Order Management & Fulfillment
- Monitor incoming online orders and ensure timely processing and fulfillment.
- Coordinate with warehouse and logistics teams to ensure accurate order preparation and delivery.
- Follow up on pending, delayed, cancelled, and returned orders.
- Monitor order fulfillment timelines and identify operational bottlenecks.
3. Inventory Management
- Monitor online stock availability and ensure accurate inventory synchronization.
- Coordinate with warehouse and merchandising teams regarding stock updates.
- Prevent overselling and discrepancies between physical and online inventory.
- Follow up on out-of-stock products and replenishment updates.
4. Performance Monitoring & Reporting
- Track daily operational KPIs, including order volume, fulfillment rates, cancellation rates, and returns.
- Prepare regular operational reports and highlight areas requiring improvement.
- Analyze operational issues and recommend solutions to improve efficiency.
- Monitor customer complaints related to order processing and delivery.
5. Cross-Functional Coordination
- Coordinate with Marketing regarding campaigns, promotions, and product launches.
- Work closely with Customer Service to resolve order-related issues.
- Collaborate with IT and platform providers to resolve technical issues.
- Ensure operational readiness before launching new campaigns and promotions.
1. Online Store Operations
- Manage the day-to-day operations of the e-commerce platform.
- Ensure product listings, descriptions, images, prices, and promotional details are accurate and up to date.
- Monitor website functionality and report any technical issues or operational discrepancies.
- Ensure products are properly categorized and displayed on the website.
2. Order Management & Fulfillment
- Monitor incoming online orders and ensure timely processing and fulfillment.
- Coordinate with warehouse and logistics teams to ensure accurate order preparation and delivery.
- Follow up on pending, delayed, cancelled, and returned orders.
- Monitor order fulfillment timelines and identify operational bottlenecks.
3. Inventory Management
- Monitor online stock availability and ensure accurate inventory synchronization.
- Coordinate with warehouse and merchandising teams regarding stock updates.
- Prevent overselling and discrepancies between physical and online inventory.
- Follow up on out-of-stock products and replenishment updates.
4. Performance Monitoring & Reporting
- Track daily operational KPIs, including order volume, fulfillment rates, cancellation rates, and returns.
- Prepare regular operational reports and highlight areas requiring improvement.
- Analyze operational issues and recommend solutions to improve efficiency.
- Monitor customer complaints related to order processing and delivery.
5. Cross-Functional Coordination
- Coordinate with Marketing regarding campaigns, promotions, and product launches.
- Work closely with Customer Service to resolve order-related issues.
- Collaborate with IT and platform providers to resolve technical issues.
- Ensure operational readiness before launching new campaigns and promotions.
Requirements
- Bachelor's degree in Business Administration, Commerce, or a related field.
- 2–4 years of experience in E-Commerce Operations, preferably within the retail industry.
- Hands-on experience managing online store operations and order fulfillment.
- Good understanding of inventory management and warehouse coordination.
- Experience working with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar systems.
- Good knowledge of Excel and reporting tools.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication and coordination skills.
- Ability to work under pressure and manage multiple priorities.