Call specialist officer

Responsibilities: Make and receive professional business calls. Respond to customer enquiries and provide accurate information about the company’s products and services. Follow up with prospective and existing customers. Identify customer needs and direct them to the appropriate department. Promote relevant products and services during customer interactions. Record calls, enquiries, customer details, and follow-up activities accurately. Handle complaints professionally and escalate complex issues when necessary. Maintain regular communication with prospective clients and business partners. Schedule appointments and follow-up meetings when required. Support the sales and business development teams with lead generation and follow-up. Maintain confidentiality of customer and company information. Prepare basic call and customer-interaction reports for management.

Requirements: SSCE, OND, HND, or B.Sc. depending on the position level. Excellent verbal communication and listening skills. Pleasant, confident, and professional telephone manner. Good customer service and interpersonal skills. Ability to remain calm and professional when handling difficult customers. Basic computer and data-entry skills. Good organizational and follow-up abilities. Sales or call-centre experience is an advantage.