Customer Service Representative - Intermediate Advanced English
Machine translation — original language: Spanish.Show original
Company dedicated to the distribution of commercial and industrial equipment for water filtration requires a Customer Service Representative.
Job Objective:
Provide operational support and customer service to clients, distributors, and commercial representatives in the United States. The person will be responsible for managing orders, quotes, product inquiries, warranties, and delivery tracking, using NetSuite as the primary system.
We Offer:
- Salary $20,000 to $25,000 net monthly.
- Statutory benefits.
- Workplace: North zone.
- Working hours: Monday to Friday 8:00 am to 4:00 pm
Requirements:
- +Advanced English is indispensable.
- +Completed Bachelor's degree or Engineering.
- +At least two years of experience in B2B customer service, order processing, inside sales, logistics, purchasing, or account support.
- +Experience using an ERP, handling Excel and Microsoft Office, NetSuite.
- +Excellent attention to detail and precision in data entry.
- +Ability to manage multiple requests and priorities simultaneously.
- +Experience preparing quotes and coordinating orders with warehouses and suppliers.
Main Responsibilities:
- +Handle calls, emails, and requests from customers in the United States.
- +Prepare quotes and enter orders accurately into NetSuite.
- +Confirm prices, inventories, delivery times, and order status.
- +Follow up on open orders, backorders, shipments, and returns.
- +Process warranties, exchanges, and claims.
- +Support customers in the selection of products and spare parts.
- +Consult technical information with suppliers and the internal team.
- +Interpret product specifications and basic technical documentation.
- +Keep customer records, orders, and communications up to date.
- +Coordinate with sales, warehouse, logistics, accounting, and suppliers.
- +Identify opportunities to standardize, document, and improve processes.
- +Timely escalate technical or commercial inquiries outside of their scope.
-Requirements-
Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English
Keywords:
servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante