CUSTOMER SERVICE ASSISTANT

Cold calling people using a given phone directory to sell products or solicit donations Answering incoming calls from prospective customers Using scripts to provide information about product’s features, prices etc. and present their benefits Asking pertinent questions to understand the customer’s requirements Persuading the customer to buy by demonstrating how merchandise or services meet their needs Entering and updating customer information in the database Directing prospects to the field sales team when needed Reading the prepared script when pitching the company's products and services Providing any information that the client requests Redirecting calls to the relevant department if necessary