- Support the sales team in handling customer inquiries and following up with potential customers.
- Communicate with Arabic- and Italian-speaking customers by phone / Chat and other channels.
- Provide customers with accurate information about the company’s products and services.
- Handle customer requests, questions, and basic concerns in a professional manner.
- Maintain accurate records of customer interactions, follow-ups, and lead status.
- Coordinate with the sales team to ensure timely follow-up on leads and customer requests.
- Escalate complex customer issues to the relevant team when required.
- Ensure a professional and positive customer experience throughout the communication process.
- Support the team in achieving its daily and monthly operational and sales objectives.
- Bachelor's degree in any relevant field.
- 1–3 years of relevant experience in Tele-Sales, Sales Support, Customer Service, Call Center, or a similar role.
- Fluent Arabic is required.
- Italian level B2 or above is required.
- Excellent verbal and written communication skills.
- Good customer-handling and interpersonal skills.
- Strong listening and follow-up skills.
- Basic knowledge of CRM systems and Microsoft Office.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Organized, proactive, and customer-oriented.
