1009 Student Guidance Support Officer (SGSO)/Boon Lay
Name of Authority: Juying Secondary School
Contract Period: From 1 Oct 2026 to 30 Nov 2027 Approx no of months worked in base period: 12 months only, [i.e. Oct to Nov 2026, Jan to May 2027 (mid-year hol break) and Jul to Nov 2027]
Personnel to be deployed at the following hours:
- Monday to Friday: 8:30am to 5:30pm, inclusive of 45min lunch break
- Service is not required on Saturdays, Sundays and gazetted public holidays
Requirements: The Personnel shall have the following qualifications, skills and experience: 1.Preferably have the relevant diploma qualifications or higher, and/or certifications in Counselling/Educational Psychology/ Social Work/ or in fields related to social and emotional learning or equivalent. 2.Shall have at least 3 years’ relevant experience in youth engagement, especially in the context of school, managing students with social emotional issues and/or learning difficulties.
Job Scopes： The Student Guidance Support Officer (SGSO) shall work closely with the school leaders and Student Development team to ensure a safe and respectful learning environment for all students. The SGSO is also responsible for running the approved school-based programme.
The Services required are set out as follows: Immediate Support
- to serve as first responder for student management incidents and matters that compromise the safety of members of the school
- to de-escalate situations with the student(s) to ensure a safe and conducive learning environment
- to render immediate support to teachers in managing students’ behaviourial and peer-relationship issues
Corrective Approach
- to lead in fact-finding and investigations of student misconduct and bullying cases, in line with school guidelines and processes
- to discipline students with respect and treat them with dignity
- to recommend and implement follow-up actions (detention, corrective work order, in-school suspension) for misconduct in line with the school policy
Preventive and Restorative Interventions
- to conduct Home visits with a member of the Student Development Team to reach out to students to assess risky behaviours
- to conduct periodic neighbourhood patrol to ensure that students conduct themselves well beyond school compounds - to supervise students placed on Student Development Programmes (GEAR UP Programme, Special Education Need Programme)
- to facilitate timely and effective communication with parents/ guardians relating to
- to engage parents on the necessary preventive and restorative interventions for the student(s) suggested by School
- to partner external agencies, including the Singapore Police Force, the Ministry of Social and Family Development and Family Service Centres (where necessary)
- to review disciplinary trends
- to suggest proactive character development initiatives to the Student Development Team (leverage on existing programmes)
Administrative and Operations Support
- to assist with fact-finding into cases (interviews with students, watching CCTV) and process the cases with the Student Guidance Team
- to document case findings accurately and maintain proper records on student interventions, so as to ensure parity and continuity of care
- to update student records into the school intranet system
- to provide the administrative support, where necessary
Maxhunt Resource Pte Ltd | EA Licence: 22C1322 Cynthia Lai | Registration No: R25146301