0610 Student Management Officer/Sengkang

Name of Authority: Compassvale Secondary School

Contract Period: 1 January 2027 to 30 November 2027 (11 months), with an option to extend from 1 January 2028 to 30 November 2028.

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 7:30am to 4:30pm, inclusive of a 30-minute lunch break.
• Fridays: 7:30am to 4:00pm, inclusive of a 30-minute lunch break.
• Service not required on Saturdays, Sundays and gazetted public holidays.
• During home-based learning days and school holidays, support the School Admin Team and/or School Operations Team as assigned.

Requirements: The following qualifications, skills and experience are preferred:

• Ability to remain calm under pressure when handling challenging situations involving students and parents.
• Ability to engage positively with students under 16 and support their behavioural development, including those with disciplinary or social-emotional needs.
• Confidence in managing challenging behaviour and conducting difficult conversations.
• Ability to conduct fact-finding, write reports and maintain confidential case records.
• Working knowledge of Microsoft Word, Excel, Google Drive and related applications.
• Familiarity with restorative practices and case management processes.

Job Scopes: The Services required are set out as follows:

1. Assist the discipline team with fact-finding and investigations into misconduct and bullying in accordance with school procedures; record findings and follow up on repeat misconduct.
2. Address uniform and grooming issues, follow up with parents, and support discipline management during assigned hours.
3. Provide pastoral guidance to students involved in disciplinary cases, build relationships with at-risk students, identify early warning signs, and support safety plans and well-being monitoring.
4. Patrol school premises and nearby areas; supervise in-school suspension, detention, student guidance programmes, school activities, recess and redbox duties.
5. Assist with reviewing school CCTV footage for investigations and case management.
6. Support restorative conversations when appropriate and when the affected student is ready; assist with corrective counselling and follow-up alongside counsellors, SEN Officers, welfare officers and student development teams.
7. Communicate with parents or guardians about school actions and follow-up, supporting their involvement in students' behavioural improvement.
8. Attend relevant case meetings and coordinate, where required, with REACH teams and Social Service Agencies to support students with higher needs.
9. Assist the Internal Assessment Committee with examination escort duties, and provide administrative and technical support during assigned shifts.
10. Support school administrative and operational duties on home-based learning days and during school holidays.

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