0510 Operations Manager (Student Management)/Yishun MRT

Name of Authority: North View Primary School

Contract Period: 1 November 2026 to 31 October 2027. Option period: 1 November 2027 to 31 October 2028.

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7:00am to 4:00pm, inclusive of a one-hour lunch break.
• Additional hours may be required with one day's advance notice.
• Service is not required during school holidays unless requested with three days' advance notice.
• Service not required on Saturdays, Sundays and gazetted public holidays.

Requirements:

• Preferably five years of experience working with children or youths from diverse backgrounds. Experience in discipline, case management or behaviour support is strongly valued.
• Relevant operational, safety and incident-management experience, including experience gained in uniformed services, is preferred.
• Strong interpersonal and communication skills to engage students, parents and staff, de-escalate conflict and remain calm in challenging situations.
• Familiarity with restorative practices, case management and student support frameworks.
• Ability to work independently, exercise sound judgement and respond appropriately under pressure.
• Proficiency in report writing, accurate record-keeping and Microsoft Office.
• Valid First Aid certificate, or willingness to obtain one before starting duties.

Job Scopes: The Services required are set out as follows:

1. Support the Student Management Team and teachers with discipline cases, recess and activity supervision, detention and corrective work.
2. Assist with fact-finding, investigations and implementation of school discipline policies; keep case records and communicate agreed updates and follow-up actions to parents or guardians.
3. Conduct walkabouts within school grounds and around the perimeter, monitor entry and exit points, and manage crowd flow at arrival, dismissal and busy activities.
4. Respond to emergencies, escalate incidents appropriately and support compliance with school safety rules.
5. Maintain student management databases, track attendance, flag persistent absenteeism and prepare reports on discipline trends.
6. Coordinate with external agencies such as police and social services when required.
7. Identify students needing support, refer them to counsellors or teachers, and build positive relationships that encourage good behaviour.
8. Support student briefings and orientations, school operations and other related duties assigned by management.

Maxhunt Resource Pte Ltd | EA Licence: 22C1322 Cynthia Lai | Registration No: R25146301